Conflict Resolution

Even in the best-run organisations, conflicts can arise between employees or between employees and managers. Timely intervention resolves these before they escalate into disruptive and often costly disputes. Catalyst for Change has extensive experience in this field. We look at the whole picture and not just the immediate dispute and we use a psychodynamic approach to bring about real conversations among individuals in a safe environment. Our goal is a transparent agreement which promotes continuing good professional working relationships.

Methodology

The facilitator will meet with individuals prior to bringing all individuals together in a joint session. This enables individuals to establish a relationship with the facilitator, and allows for outlining the process and structure of the joint sessions, clarifying expectations, and ensuring that participants are entering the process in good faith.

The joint session provides a safe environment in which to explore issues and themes. The majority of the session is confidential to the participant, and what is said in the room stays in the room. The work and open dialogue that occurs in this part of the session is captured in a forward-focussed working relationship agreement. This agreement is signed by all parties and shared with the team manager.

Success ultimately comes down to personal integrity and individual commitment to live the behaviours and attitudes, and work within the parameters identified as important in the working relationship agreement. The session is meaningful and provides a real opportunity to resolve issues, build relationships, put a line in the sand and become focused on the ‘where to’ and ‘how to from here’.